Mangement Services
MOMENT GROUP
How MOMENT Helps You Manage Your Rental Properties
We Treat Your Properties Like Our Own
We’re real estate investors ourselves. We understand your concerns about residents, property damage and legal compliance. We know that vacancies negatively impact your bottom line. When you work with Moment Group, you can sit back and relax. We’ll manage your investment the same way we manage our own investments. Our personal and professional approach to property management protects and promotes the value of your rental asset.
Whether you’re a first-time real estate investor or seasoned professional, we can manage your rental properties no matter what your investment goals are, we want to help you earn more and worry less. To find out more, contact Moment Group today.
Extra step for maintenance will be taken by
MOMENT GROUP
Every maintenance request is reviewed by our team
When your renter submits a request, it will be reviewed by our team first. If the task is invalid or incomplete, it will go back to the renter for clarification.
Maintenance is a high priority because of the cost and needs to protect your major asset. It is our strict policy that rental providers are contacted, and authorisation is obtained before work can be carried out (except for emergency repairs after hours).
All the information you need to make a quick decision
Prior to any task order, we will require the renters to provide as much information as possible to assist us in identifying the problem, including but not limited to pictures, videos, and a detailed description. Our knowledgeable Property Manager will immediately categorize the problem based on the facts provided and will be able to plan the following steps in your best interest.
Rest assured, you are getting the finest deal
With our extensive database and professional personnel, you can be confident that when a maintenance request is received, extra step for maintenance will be taken by Moment Group. We will advise renters to follow the video in our Maintenance Hub to troubleshoot every possibility before contacting the paid service. This is not restricted to your rental property with us; you may also use and refer our services to relatives and friends.
Results are Guaranteed
At The Moment, worriless is the guarantee we make to each of our landlords. This is also the commitment that each member of our team has made. Our solution is far more convenient and trustworthy than insurance since it eliminates all the stages of producing proof and obtaining orders from VCAT, as well as the additional fees and waiting period. Our well-established service acts as a guardian of you and your investment, so that you can sit back and relax while enjoying every moment you deserve.
20 Weeks Rental Income Guarantee
Your tenants could lose their income at any time, like the COVID-19 hits us in the past years, any uncertainty might impact your steady rental cash flow. This 20 Weeks MOMENT Rental Guarantee scheme is unique from any others that you could find in the market as it covers up to 20 Weeks in lost rent.
* As a MOMENT owner under this scheme, your annual rental income would remain uninterrupted, regardless of any unexpected situation that your tenants might have. If a renter that is placed by MOMENT fails to their rental payment, MOMENT will cover the owner’s income up to 20 Weeks while our team working on every possible solution with the tenant.
* As a MOMENT owner under this scheme, your annual rental income would remain uninterrupted, regardless of any unexpected situation that your tenants might have. If a renter that is placed by MOMENT fails to their rental payment, MOMENT will cover the owner’s income up to 20 Weeks while our team working on every possible solution with the tenant.
$2,500 Pet Damage Protection
Over 80% of rental prospects own a pet. Pet friendly properties lease 10 days faster and have a 4% lower vacancy rate. But you might want assurance that your pet friendly rentals are protected from pet damage. Under MOMENT’s Pet Guarantee Plan, the cover of pet damage is up to $2500.
* MOMENT Management will cover up to $2,500 in damages to your rental property caused by a pet that has been approved by MOMENT throughout the lease period, excluding normal wear and tear. According to the Fair Housing Act, the MOMENT Pet Guarantee does not apply to service animals, and all collection efforts will be handled by MOMENT.
* MOMENT Management will cover up to $2,500 in damages to your rental property caused by a pet that has been approved by MOMENT throughout the lease period, excluding normal wear and tear. According to the Fair Housing Act, the MOMENT Pet Guarantee does not apply to service animals, and all collection efforts will be handled by MOMENT.
More than 5 homes？
Pricing is customized to meet your needs.
Full-Service Property Management
Results Oriented
MOMENT understands that trust is not implied, it is earned. We think like investors and align our services with your best interests as a real estate investor and owner.
The MOMENT mission is to build a property management company that takes care of residents and helps owners optimize their portfolios. We are real estate investors who believe that combining great people with smart technology delivers value for all parties.
Wear and tear are the most typical problem that any rental property faces. When a maintenance request arises, we never take the easy way out and hire a contractor or handyman to fix it, leaving you with a large service bill. Extra procedures will be done before calling the paid service, thanks to our huge database and competent employees. As a result, we created our E-Library to assist renters in resolving the majority of minor issues they may encounter in their everyday life.
Sometimes, all it takes is a flick of the wrist or a few dollars’ worth of material to seal the deal. There are hundreds of videos in our E-Library that show you how to solve practically any possible problem of every corner in your property.
About us
As a market leader in Melbourne property market, MOMENT is an independent agency, proud of our innovative, professional, and progressive reputation. We are offering a premium and unique experience to our clients, and now managed more than 600 properties across Melbourne.
Opening Hours
Monday – Thursday : 10AM to 6PM
Friday – Saturday : 11AM to 4PM
Sunday: Close
Friday – Saturday : 11AM to 4PM
Sunday: Close
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