Non-Urgent Repair
Urgent Repair
Bathroom
- Hot water system not heating up
- Leaking shower head
- Loose toilet seat(standard)
- Loose toilet seat (wall faced)
- Shower blocked drainage
- Shower water leakage
- Toilet paper holder/Towel rack fixing
Bedroom
Kitchen
- Mouldy silicone replacement
- Oven light bulb replacement
- Oven rubber sealer replacement
- Rangehood light bulb replacement and cleaning
- Sink plug leaking
- Tips on dishwasher
- Tips on induction cooktop
- Tips on oven
- Tips on stove tops
- U pipe blockage
- Uneven cupboard door
- Water leaking from sink
- Water leaking from waste disposal tube
Laundry
Garage
Garden
General
- AC filter cleaning
- AC not cooling/heating
- Central cooling and heating fixing
- Door stops fixing
- Doors aren’t closing
- Fix loose door hinge
- Fix safety switch flipping off
- Flyscreen damage and off track
- Loose door handle
- Nail popping up under carpet
- Patch up screw holes
- Tips on evaporative cooling
- Uneven roller blinds fixing
- Water leaking from sliding door
- Weather stripe sealer fixing
- WD 40 applicability
Non-Urgent Report Form
Burst water service
Blocked or broken toilet system
Serious roof leak
Gas leak
Dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
SeriousAn essential service or appliance for hot water, water, cooking,
heating, or laundering is not working
The gas, electricity or water supply is not working
A cooling appliance or service provided by the rental provider is not
working
The property does not meet minimum standards
A safety-related device, such as a smoke alarm or pool fence, is not
working
An appliance, fitting or fixture that is not working and causes a lot of
water to be wasted
Any fault or damage in the property that makes it unsafe or insecure,
including pests, mould or damp caused by or related to the building structure
A serious problem with a lift or staircase
None of
the above
Moment Business Hours:
Should an urgent repair item occur during business hours (Monday to Friday, 9:00am–5:30pm, excluding Public Holidays), please call your Portfolio Manager immediately. If you email your Portfolio Manager and receive an ‘out of office’ reply, please call our concierge team on 03 8676 7800 to speak to another Portfolio Manager who will assist.
Outside of Moment Business Hours:
If an urgent repair occurs outside of our business hours, please contact the relevant tradesperson below to arrange for the repair. If any of the provided tradespeople are not available, you may engage another local tradesperson to attend. Please note any tradesperson used that is not on the provided list may bill you directly and you will need to seek reimbursement through your Portfolio Manager the next business day. Remember to email your Portfolio Manager to let them know that an urgent repair item has occurred outside of business hours.
Urgent Repair Contact List
Neue Property Maintenance Group Pty Ltd
For specific urgent maintenance concerns.
- Phone: 03 9819 9111
- Email: service@neuepm.com.au
Victorian State Emergency Service (SES):
For emergencies such as storm damage, flooding, and other urgent property issues.
- Phone: 132500
Urgent Repairs Disclaimer
- Responsibility: It is the tenant's responsibility to notify the rental provider or property manager immediately if urgent repairs are required.
- Verification: Tenants should verify the emergency contact details provided at the commencement of the tenancy and periodically during their lease to ensure they are current.
- Tenant Action: If tenants cannot reach the provided contact for urgent repairs, tenants are advised to follow the procedures outlined in the Residential Tenancies Act 1997, including confirming the request in writing and keeping a record of all communication attempts.
- Documentation: Tenants are strongly encouraged to take photos and videos of any maintenance issues and keep a detailed record of the timeline and all communications related to the repair request. This documentation can be vital in ensuring timely repairs and may be required for reimbursement or further action.
- Reimbursement: If tenants need to arrange for urgent repairs due to an inability to contact the rental provider or agent, tenants should be aware of the cost limits and reimbursement processes stipulated by the Act. Proper documentation and receipts will be required for reimbursement claims.
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