Mangement Services

MOMENT GROUP

Repair and Maintenance

At Moment Group, we understand the importance of maintaining your rental property in top condition.

Timely repairs and regular maintenance not only enhance your living experience but also prevent minor issues from becoming major problems. Here’s how we manage repairs and maintenance to ensure your home stays comfortable and safe.

Routine Inspection

When your home is clean and happy, the people inside will be happy too.

Regular inspections keep the property in good condition, addressing minor issues early. This ensures cleanliness, safety, and comfort, while building trust between tenants and landlords for a positive renting experience. Tenants will be notified in advance to minimize disruption.

Reporting Maintenance

Non-Urgent Repair

Urgent Repair

Maintenance Hub

We're here to make your life easier with convenient services and support.

These videos cover a range of simple fixes and preventative measures, empowering you to handle minor problems quickly and efficiently. By following these guides, you can save time and avoid unnecessary service calls. Our goal is to provide you with the resources you need to maintain a comfortable and safe home environment.

Report Online OR CONTACT US

These videos cover a range of simple fixes and preventative measures, empowering you to handle minor problems quickly and efficiently. By following these guides, you can save time and avoid unnecessary service calls. Our goal is to provide you with the resources you need to maintain a comfortable and safe home environment.



    New Boda Maintenance:

    For specific urgent maintenance concerns.

    • Phone: 03 9563 2204 / 0433588517
    • Email: info@newboda.com

    Victorian State Emergency Service (VSES):

    For emergencies such as storm damage, flooding, and other urgent property issues.

    • Phone: 132500

    Emergency Services:

    For life-threatening situations.

    • Phone: 000

    More than 5 homes?

    If you need to report a maintenance issue or require assistance, please contact us. We are committed to providing support and facilitating necessary repairs to ensure your home remains comfortable and safe.

    If you need to report a maintenance issue or require assistance, please contact us. We are committed to providing support and facilitating necessary repairs to ensure your home remains comfortable and safe.

    More than 5 homes?

    $14.99

    per week (Excl GST)

    25% leasing fee*

    *Essential PM service
    *Legal compliance management
    *Rental appraisal
    *Owner portal
    Maintenance library access
    PM training hub access

    $29.99

    per week (Excl GST)

    75% leasing fee*

    *Comprehensive PM service
    *Property photograph
    *3D Virtual Tour
    *Bill management and payments
    *Property valuation report /year
    Maintenance library access
    PM training hub access

    $39.99

    per week (Excl GST)

    75% leasing fee*

    Comprehensive Moment +
    *Landlord insurance
    *Inspection video tour
    *VCAT attendance and preparation
    *Insurance claims
    20 Weeks* Rental Income Protection
    $2,500 Pet Damage Protection
    Personal PAYG and Managed Property Tax Lodgement

    Results are Guaranteed

    At The Moment, worriless is the guarantee we make to each of our landlords. This is also the commitment that each member of our team has made. Our solution is far more convenient and trustworthy than insurance since it eliminates all the stages of producing proof and obtaining orders from VCAT, as well as the additional fees and waiting period. Our well-established service acts as a guardian of you and your investment, so that you can sit back and relax while enjoying every moment you deserve.
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    20 Weeks Rental Income Guarantee

    Your tenants could lose their income at any time, like the COVID-19 hits us in the past years, any uncertainty might impact your steady rental cash flow. This 20 Weeks MOMENT Rental Guarantee scheme is unique from any others that you could find in the market as it covers up to 20 Weeks in lost rent.

    * As a MOMENT owner under this scheme, your annual rental income would remain uninterrupted, regardless of any unexpected situation that your tenants might have. If a renter that is placed by MOMENT fails to their rental payment, MOMENT will cover the owner’s income up to 20 Weeks while our team working on every possible solution with the tenant.
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    $2,500 Pet Damage Protection

    Over 80% of rental prospects own a pet. Pet friendly properties lease 10 days faster and have a 4% lower vacancy rate. But you might want assurance that your pet friendly rentals are protected from pet damage. Under MOMENT’s Pet Guarantee Plan, the cover of pet damage is up to $2500.

    * MOMENT Management will cover up to $2,500 in damages to your rental property caused by a pet that has been approved by MOMENT throughout the lease period, excluding normal wear and tear. According to the Fair Housing Act, the MOMENT Pet Guarantee does not apply to service animals, and all collection efforts will be handled by MOMENT.

    Funds delivered on time

    Our advanced payment system ensures that all rents are paid on time and they will be disbursed to your designated account within five working days, based on your specific preferences.

    Annual rental reviews

    We aim to renew leases where possible, and review rent annually at no extra charges to you. We also arrange regular market appraisals via our in-house sales team to ensure you are up to date with the value of your asset.

    A watchful eye

    We conduct our first routine inspection after just three months and every six months thereafter. Our reports and photographs of each visit are available to you.

    You know where you stand

    We provide regular information on the performance of your asset via our statement documentation that details income and outgoings pertaining to your property.

    Faster Leasing

    MOMENT offers short leasing period. With our expert leasing manager's quick reaction, a suitable tenant will be discovered and secured faster than the normal leasing time frame.

    Quick Response

    MOMENT responds quickly to renter and rental provider communications; Less than 24 hours for rental providers, less than 48 hours for renters.

    Quality Residents

    MOMENT finds the best tenant. We all know that everyone’s lifestyle is different. At The Moment, we are not only select tenant due to their financial status, but also focus on their past tenancy feedback. Strict background check can always secure a reliable tenant.

    Low Delinquency

    MOMENT offers low delinquency rates; No need to worry about rental payments, less than 2% delinquency.