
Comfortable and Safe

Mangement Services
MOMENT GROUP
At Moment Group, we understand the importance of maintaining your rental property in top condition.
Timely repairs and regular maintenance not only enhance your living experience but also prevent minor issues from becoming major problems. Here’s how we manage repairs and maintenance to ensure your home stays comfortable and safe.


Routine Inspection
When your home is clean and happy, the people inside will be happy too.
Regular inspections keep the property in good condition, addressing minor issues early. This ensures cleanliness, safety, and comfort, while building trust between tenants and landlords for a positive renting experience. Tenants will be notified in advance to minimize disruption.

Reporting Maintenance
Non-Urgent Repair
Urgent Repair
Bathroom
- Hot water system not heating up
- Leaking shower head
- Loose toilet seat(standard)
- Loose toilet seat (wall faced)
- Shower blocked drainage
- Shower water leakage
- Toilet paper holder/Towel rack fixing
Bedroom
Kitchen
- Mouldy silicone replacement
- Oven light bulb replacement
- Oven rubber sealer replacement
- Rangehood light bulb replacement and cleaning
- Sink plug leaking
- Tips on dishwasher
- Tips on induction cooktop
- Tips on oven
- Tips on stove tops
- U pipe blockage
- Uneven cupboard door
- Water leaking from sink
- Water leaking from waste disposal tube
Laundry
Garage
Garden
General
- AC filter cleaning
- AC not cooling/heating
- Central cooling and heating fixing
- Door stops fixing
- Doors aren’t closing
- Fix loose door hinge
- Fix safety switch flipping off
- Flyscreen damage and off track
- Loose door handle
- Nail popping up under carpet
- Patch up screw holes
- Tips on evaporative cooling
- Uneven roller blinds fixing
- Water leaking from sliding door
- Weather stripe sealer fixing
- WD 40 applicability
Non-Urgent Report Form
Moment Business Hours:
Should an urgent repair item occur during business hours (Monday to Friday, 9:00am–5:30pm, excluding Public Holidays), please call your Portfolio Manager immediately. If you email your Portfolio Manager and receive an ‘out of office’ reply, please call our concierge team on 03 8676 7800 to speak to another Portfolio Manager who will assist.
Outside of Moment Business Hours:
If an urgent repair occurs outside of our business hours, please contact the relevant tradesperson below to arrange for the repair. If any of the provided tradespeople are not available, you may engage another local tradesperson to attend. Please note any tradesperson used that is not on the provided list may bill you directly and you will need to seek reimbursement through your Portfolio Manager the next business day. Remember to email your Portfolio Manager to let them know that an urgent repair item has occurred outside of business hours.
Urgent Repair Contact List
Neue Property Maintenance Group Pty Ltd
For specific urgent maintenance concerns.
- Phone: 03 9819 9111
- Email: service@neuepm.com.au
Victorian State Emergency Service (SES):
For emergencies such as storm damage, flooding, and other urgent property issues.
- Phone: 132500
Urgent Repairs Disclaimer
- Responsibility: It is the tenant's responsibility to notify the rental provider or property manager immediately if urgent repairs are required.
- Verification: Tenants should verify the emergency contact details provided at the commencement of the tenancy and periodically during their lease to ensure they are current.
- Tenant Action: If tenants cannot reach the provided contact for urgent repairs, tenants are advised to follow the procedures outlined in the Residential Tenancies Act 1997, including confirming the request in writing and keeping a record of all communication attempts.
- Documentation: Tenants are strongly encouraged to take photos and videos of any maintenance issues and keep a detailed record of the timeline and all communications related to the repair request. This documentation can be vital in ensuring timely repairs and may be required for reimbursement or further action.
- Reimbursement: If tenants need to arrange for urgent repairs due to an inability to contact the rental provider or agent, tenants should be aware of the cost limits and reimbursement processes stipulated by the Act. Proper documentation and receipts will be required for reimbursement claims.
Urgent Report Form

Maintenance Hub
We're here to make your life easier with convenient services and support.
These videos cover a range of simple fixes and preventative measures, empowering you to handle minor problems quickly and efficiently. By following these guides, you can save time and avoid unnecessary service calls. Our goal is to provide you with the resources you need to maintain a comfortable and safe home environment.

Report Online OR CONTACT US
These videos cover a range of simple fixes and preventative measures, empowering you to handle minor problems quickly and efficiently. By following these guides, you can save time and avoid unnecessary service calls. Our goal is to provide you with the resources you need to maintain a comfortable and safe home environment.
New Boda Maintenance:
For specific urgent maintenance concerns.
- Phone: 03 9563 2204 / 0433588517
- Email: info@newboda.com
Victorian State Emergency Service (VSES):
For emergencies such as storm damage, flooding, and other urgent property issues.
- Phone: 132500
Emergency Services:
For life-threatening situations.
- Phone: 000
More than 5 homes?
If you need to report a maintenance issue or require assistance, please contact us. We are committed to providing support and facilitating necessary repairs to ensure your home remains comfortable and safe.
More than 5 homes?
Ready to Speak with Our Team ?
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$14.99
per week (Excl GST)
*Essential PM service
*Legal compliance management
*Rental appraisal
*Owner portal
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Ready to Speak with Our Team ?
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$29.99
per week (Excl GST)
*Comprehensive PM service
*Property photograph
*3D Virtual Tour
*Bill management and payments
*Property valuation report /year
Ready to Speak with Our Team ?
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Ready to Speak with Our Team ?
Get in touch with us now !
$39.99
per week (Excl GST)
Comprehensive Moment +
*Landlord insurance
*Inspection video tour
*VCAT attendance and preparation
*Insurance claims
Ready to Speak with Our Team ?
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Results are Guaranteed
20 Weeks Rental Income Guarantee
* As a MOMENT owner under this scheme, your annual rental income would remain uninterrupted, regardless of any unexpected situation that your tenants might have. If a renter that is placed by MOMENT fails to their rental payment, MOMENT will cover the owner’s income up to 20 Weeks while our team working on every possible solution with the tenant.
$2,500 Pet Damage Protection
* MOMENT Management will cover up to $2,500 in damages to your rental property caused by a pet that has been approved by MOMENT throughout the lease period, excluding normal wear and tear. According to the Fair Housing Act, the MOMENT Pet Guarantee does not apply to service animals, and all collection efforts will be handled by MOMENT.
Funds delivered on time
Annual rental reviews
A watchful eye
You know where you stand
Faster Leasing
Quick Response
Quality Residents
Low Delinquency
About us
Opening Hours
Friday – Saturday : 11AM to 4PM
Sunday: Close
Contact Us
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1318/401 Docklands Drive Docklands
-
+61 435 299 600
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info@gentilprojects.com.au