Mangement Services
MOMENT GROUP
Home Sweet Home: Trust is Key
We Treat Your Properties Like Our Own
Building trust with landlords and property managers is the foundation of a successful renting experience. Trust influences every aspect of the renting process and is crucial for securing your desired rental property. At Moment Group, we believe that by nurturing trust, you can ensure a smooth and positive renting journey.
10 key steps to establish and maintain trust by
MOMENT GROUP
Step 1: 📝 Prepare Trustworthy Documentation Early
Accurately and promptly gather and present all required paperwork to establish reliability from the start and demonstrate your commitment to transparency.
Example: Provide detailed income proof, rental history, and reference letters.
Example: Provide detailed income proof, rental history, and reference letters.
Step 2: 🗓️ Schedule Inspections
Coordinate property inspections promptly and be present as scheduled. Your application won't proceed until an inspection is completed. If the available time doesn't suit you, book a time with the agent online. Being proactive shows your reliability and respect for the landlord’s process.
Action: Ask questions during inspections to show genuine interest.
Action: Ask questions during inspections to show genuine interest.
Step 3: ⏰ Respect Time Commitments
Punctuality shows respect for others' time and signals reliability. Arriving on time for appointments and meetings lays a solid foundation for trust and demonstrates your organizational skills.
Example: Arrive on time for all appointments and inspections with the landlord or property manager.
Example: Arrive on time for all appointments and inspections with the landlord or property manager.
Step 4: 💬 Transparent Communication
Open, honest communication throughout the process builds trust and sets the stage for a positive relationship. Keep the lines of communication clear and straightforward.
Action: Maintain clear and direct communication channels.
Action: Maintain clear and direct communication channels.
Step 5: 📂 Demonstrate Reliability
Highlight a solid rental history and provide trustworthy references. This gives landlords confidence in your integrity and reliability as a tenant, easing their concerns about potential issues.
Example: Provide landlord reference letters and copies of past rental agreements.
Example: Provide landlord reference letters and copies of past rental agreements.
Step 6: 🤔 Informed Engagement
Ask thoughtful questions and show genuine interest in the property and the terms of the lease. This engagement not only displays your understanding but also builds trust through active participation and attentiveness.
Action: Inquire about property maintenance, community facilities, and lease terms.
Action: Inquire about property maintenance, community facilities, and lease terms.
Step 7: 🔄 Consistent Follow-Up
Polite and consistent follow-up demonstrates your commitment and reliability. Whether it’s about application status or maintenance requests, regular check-ins strengthen trust over time.
Action: Regularly follow up on application status and maintenance requests.
Action: Regularly follow up on application status and maintenance requests.
Step 8: 📢 Honest Updates
Promptly update landlords on any changes or developments, such as job status or contact information. This honesty is essential for maintaining a trustworthy relationship and ensuring there are no surprises.
Example: Notify the landlord promptly if your job situation changes and provide updated contact details.
Example: Notify the landlord promptly if your job situation changes and provide updated contact details.
Step 9: 📊 Financial Preparedness
Demonstrating financial preparedness shows you are responsible and ready to meet your rental obligations. Ensure that the security deposit and first month's rent are readily available.
Action: Provide proof of financial stability, such as bank statements or a letter from your employer confirming your salary.
Action: Provide proof of financial stability, such as bank statements or a letter from your employer confirming your salary.
Step 10: 🙏 Graceful Acceptance and Gratitude
Regardless of the outcome, gracious acceptance and sincere appreciation for the landlord's time and consideration leave a positive impression. This fosters trust even in situations that don’t go as planned.
Action: Send a thank-you note expressing gratitude for the landlord's time and effort, even if your application is not successful.
Action: Send a thank-you note expressing gratitude for the landlord's time and effort, even if your application is not successful.
By embodying these principles, tenants can build and maintain trust with landlords, ensuring a smooth and positive renting journey for all involved. Trust is not just a concept; it's a practice that can transform your renting experience into a harmonious and successful venture.
More than 5 homes？
Ready to Rent Your Dream Home? Contact Moment Group today to explore our available properties and start your journey towards a trustworthy and enjoyable renting experience.
Before move-in
Before You Move In: Prepare for Success
Essential steps to ensure a smooth move-in process and protect your rights as a tenant.
Taking these steps now can save you a lot of hassle later and help ensure a smooth and positive renting experience. The effort you put in at the beginning will lead to a more secure and enjoyable tenancy.
More than 5 homes？
Ready to Move In? Contact Moment Group today for any assistance or further information.
Results are Guaranteed
At The Moment, worriless is the guarantee we make to each of our landlords. This is also the commitment that each member of our team has made. Our solution is far more convenient and trustworthy than insurance since it eliminates all the stages of producing proof and obtaining orders from VCAT, as well as the additional fees and waiting period. Our well-established service acts as a guardian of you and your investment, so that you can sit back and relax while enjoying every moment you deserve.
20 Weeks Rental Income Guarantee
Your tenants could lose their income at any time, like the COVID-19 hits us in the past years, any uncertainty might impact your steady rental cash flow. This 20 Weeks MOMENT Rental Guarantee scheme is unique from any others that you could find in the market as it covers up to 20 Weeks in lost rent.
* As a MOMENT owner under this scheme, your annual rental income would remain uninterrupted, regardless of any unexpected situation that your tenants might have. If a renter that is placed by MOMENT fails to their rental payment, MOMENT will cover the owner’s income up to 20 Weeks while our team working on every possible solution with the tenant.
* As a MOMENT owner under this scheme, your annual rental income would remain uninterrupted, regardless of any unexpected situation that your tenants might have. If a renter that is placed by MOMENT fails to their rental payment, MOMENT will cover the owner’s income up to 20 Weeks while our team working on every possible solution with the tenant.
$2,500 Pet Damage Protection
Over 80% of rental prospects own a pet. Pet friendly properties lease 10 days faster and have a 4% lower vacancy rate. But you might want assurance that your pet friendly rentals are protected from pet damage. Under MOMENT’s Pet Guarantee Plan, the cover of pet damage is up to $2500.
* MOMENT Management will cover up to $2,500 in damages to your rental property caused by a pet that has been approved by MOMENT throughout the lease period, excluding normal wear and tear. According to the Fair Housing Act, the MOMENT Pet Guarantee does not apply to service animals, and all collection efforts will be handled by MOMENT.
* MOMENT Management will cover up to $2,500 in damages to your rental property caused by a pet that has been approved by MOMENT throughout the lease period, excluding normal wear and tear. According to the Fair Housing Act, the MOMENT Pet Guarantee does not apply to service animals, and all collection efforts will be handled by MOMENT.
Repair and Maintenance
Keeping Your Home Comfortable and Safe
In the shelter of our homes, our spirits thrive. Let's cherish and take proactive steps to preserve these spaces, where life comes alive."
At Moment Group, we understand the importance of maintaining your rental property in top condition. Timely repairs and regular maintenance not only enhance your living experience but also prevent minor issues from becoming major problems. Here’s how we manage repairs and maintenance to ensure your home stays comfortable and safe.
Routine Inspection
At Moment Group, we understand the importance of maintaining your rental property in top condition. Timely repairs and regular maintenance not only enhance your living experience but also prevent minor issues from becoming major problems. Here’s how we manage repairs and maintenance to ensure your home stays comfortable and safe.
Maintenance Hub
To make your living experience more convenient, we have created a series of helpful videos to assist you with common maintenance issues. These videos cover a range of simple fixes and preventative measures, empowering you to handle minor problems quickly and efficiently. By following these guides, you can save time and avoid unnecessary service calls. Our goal is to provide you with the resources you need to maintain a comfortable and safe home environment.
Reporting Maintenance
Non-urgent Maintenance
Non-Urgent Maintenance Request Form
Urgent Repairs
- Burst water service
- Blocked or broken toilet system
- Serious roof leak
- Gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
- The gas, electricity or water supply is not working
- A cooling appliance or service provided by the rental provider is not working
- The property does not meet minimum standards
- A safety-related device, such as a smoke alarm or pool fence, is not working
- An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
- Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
- A serious problem with a lift or staircase
Should an urgent repair item occur during business hours (Monday to Friday, 9:00am–5:30pm, excluding Public Holidays), please call your Portfolio Manager immediately. If you email your Portfolio Manager and receive an ‘out of office’ reply, please call our concierge team on 03 8676 7800 to speak to another Portfolio Manager who will assist.
If an urgent repair occurs outside of our business hours, please contact the relevant tradesperson below to arrange for the repair. If any of the provided tradespeople are not available, you may engage another local tradesperson to attend. Please note any tradesperson used that is not on the provided list may bill you directly and you will need to seek reimbursement through your Portfolio Manager the next business day. Remember to email your Portfolio Manager to let them know that an urgent repair item has occurred outside of business hours.
Urgent Repair Contact List
New Boda Maintenance:
For specific urgent maintenance concerns.
- Phone: 03 9563 2204 / 0433588517
- Email: info@newboda.com
Victorian State Emergency Service (VSES):
For emergencies such as storm damage, flooding, and other urgent property issues.
- Phone: 132500
Emergency Services:
For life-threatening situations.
- Phone: 000
Urgent Repairs Disclaimer
- Responsibility: It is the tenant’s responsibility to notify the rental provider or property manager immediately if urgent repairs are required.
- Verification: Tenants should verify the emergency contact details provided at the commencement of the tenancy and periodically during their lease to ensure they are current.
- Tenant Action: If tenants cannot reach the provided contact for urgent repairs, tenants are advised to follow the procedures outlined in the Residential Tenancies Act 1997, including confirming the request in writing and keeping a record of all communication attempts.
- Documentation: Tenants are strongly encouraged to take photos and videos of any maintenance issues and keep a detailed record of the timeline and all communications related to the repair request. This documentation can be vital in ensuring timely repairs and may be required for reimbursement or further action.
- Reimbursement: If tenants need to arrange for urgent repairs due to an inability to contact the rental provider or agent, tenants should be aware of the cost limits and reimbursement processes stipulated by the Act. Proper documentation and receipts will be required for reimbursement claims.
More than 5 homes？
If you need to report a maintenance issue or require assistance, please contact us. We are committed to providing support and facilitating necessary repairs to ensure your home remains comfortable and safe.
About us
As a market leader in Melbourne property market, MOMENT is an independent agency, proud of our innovative, professional, and progressive reputation. We are offering a premium and unique experience to our clients, and now managed more than 600 properties across Melbourne.
Opening Hours
Monday – Thursday : 10AM to 6PM
Friday – Saturday : 11AM to 4PM
Sunday: Close
Friday – Saturday : 11AM to 4PM
Sunday: Close
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